Insights

Everything You Ever Wanted to Know About CX



A digital customer experience strategy provides a cohesive view of your customers.

It analyzes their behavior, identifies their touch-points, focuses on the features that matter to them, and offers them an experience that aligns with the brand.

Customer experience comes from the complex interactions that occur across products,
services or ecosystems and the use of modern technologies ensure that the experience is personalized and delightful.

Adam Milne

About the Author

Forte:Managing and Leading projects with multi-cultural teams in competitive environments
Likes: Biking around NYC and enjoys Pineapple on Pizza
Dislikes: Micromanaging
Claim to Fame: As Creed in ‘The Office’ says, I was born in the US of A.
Biggest Tech blunder committed: Early in my career, thinking UX and UI are the same things. *Facepalm*
Wannabe: A professional Basketball Player

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