Building a State-of-the-art
When Net Solutions joined the project, the in-house and the outsourcing teams had already created high-level documentation for the Customer Dealer Management System, outlining everything it would cover. They were strongly leaning toward making a suite of purpose-specific apps rather than a monolithic app designed to do everything, but they needed to validate the concept.
To explore and validate the idea of creating a suite of apps, the Business Analysts at Net Solutions spent weeks interviewing:
- Key stakeholders
- Equipment dealers
- Logistics and services providers connected to these processes
- Customers who could give them insight into the many possible user journeys for each potential product
The Net Solutions team also worked to understand how different departments functioned and collaborated, and they identified which processes the client staff members employed at different stages.
Combining this information with research on how other agricultural companies approached similar processes, the Business Analysts confirmed that the best approach would be to create multiple apps. This would allow the teams to focus on specific processes without interfering with other business functions. Plus, offering a suite of apps would ensure greater security.
User Journeys, and Workflows
The Business Analysts at Net Solutions created extensive documentation on all user journeys and workflows that required digitization, upgrading, or a complete redesign. In the end, they planned design and development for the following seven apps:
- Customer app
- Sales Manager app
- Salespeople app
- RCNM app
- Service Manager app
- Store Manager app
- Installer app
In addition, they planned for a comprehensive back-end system allowing the client’s management to:
- Keep a bird’s eye view of the entire ecosystem
- Generate reports for deeper analysis
- Receive alerts when certain metrics breached prescribed limits
The Net Solutions BA team produced interactive wireframes and ran the workflows past the relevant stakeholders and representatives of the client, obtaining sign-offs before passing each piece on to the Design team.
At the same time, the UI team worked with the brand guardians at the client company to create the design language that the system would employ. After receiving the approved wireframes, the team translated them to UI mock-ups for the various apps and received stakeholder sign-offs, passing the final design files over to the tech partner for development.