Our 2020 State of Digital Transformation report highlights the latest trends, based on our survey of high-performing business leaders. Read an in-depth analysis of how more than 100 senior executives from across 10 countries are navigating digital challenges and transforming businesses in unpredictable ways.
The current uncertain customer behavior is impacting the business landscape. This year is all about understanding the customers better, and delivering them better experiences, steered by the key eight emerging technologies and trends.
Post COVID-19, I see an upswing in the technology investment in the healthcare industry. Technology can help automate some aspects of the jobs of doctors and nurses, strengthen their relationship with patients because of better communication (even outside the facility), and facilitate the flow of information. All this ties up to one thing — delivering improved, comfortable, intuitive, and humanized care experience to every patient throughout their healthcare journey.
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