Industry Report

State of Digital Transformation 2020

Our 2020 State of Digital Transformation report highlights the latest trends, based on our survey of high-performing business leaders. Read an in-depth analysis of how more than 100 senior executives from across 10 countries are navigating digital challenges and transforming businesses in unpredictable ways.

The unceasing relevance of Customer Experience

The current uncertain customer behavior is impacting the business landscape. This year is all about understanding
the customers better, and delivering them better experiences, steered by the key eight emerging technologies and trends.

Data
Analytics

Artificial
Intelligence (AI)

Cloud Services

Digital Security

Customer-Centric
Vision

Internet of Things
(IoT) and Connected
Devices

Connected Supply
Chains

Customer Data
Platforms (CDPs)

A quick preview

Post COVID-19, I see an upswing in the technology investment in the healthcare industry. Technology can help automate some aspects of the jobs of doctors and nurses, strengthen their relationship with patients because of better communication (even outside the facility), and facilitate the flow of information. All this ties up to one thing — delivering improved, comfortable, intuitive, and humanized care experience to every patient throughout their healthcare journey.

Jonathan Adrian

Sr. Director

Which of the following is your organizations’ Investing plan as part of its data strategy?

What other than technology, drives digital transformation?

What percent of share does your organization plan to invest in the digital transformation initiative?

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State of Digital Transformation 2020