Automotive eCommerce Solutions - B2B & B2C

What We Did

Built a custom e-commerce platform for multiple countries
Implemented warehouse automation and label printing
Created a unified order processing system
Developed click-and-collect delivery capabilities
Optimized search engine performance and speed
Integrated multi-channel marketplace management
Deployed same-day delivery infrastructure

Outcomes

Overview

Euro Car Parts (ECP), the UK’s leading automobile parts distributor, now owned by Fortune 500 company LKQ, faced significant challenges with their digital presence. Their outdated e-commerce platform generated only £100,000 in annual revenue, lacked mobile support and suffered from broken connectivity with back-end systems.

Net Solutions transformed ECP’s digital infrastructure through a comprehensive platform overhaul, implementing features like Click & Collect, same-day delivery, and warehouse automation. The transformation led to quadrupling orders within four years, earning ECP a place in the prestigious IRUK Top 50 List.

“The way the team demonstrated ownership of the problems with the website, documented everything, and offered solutions to get it going as quickly as possible, we knew we had done the right thing in choosing Net Solutions. Everyone in the team thinks and behaves as our extension, not an outsourced development resource.”

Rishi Chhaniara

Group Head of Digital

Recognition &
Awards

“IRUK Top500 Report recognition for excellent digital customer service”

“Added to IRUK Top 50 List”

Big Takeaways

01. Technical Infrastructure Transformation

02. Customer-centric Innovation

03. Operational Excellence

04. International Market Expansion

01. Technical Infrastructure Transformation

Platform Modernization

The initial e-commerce platform suffered from broken scripts, a lack of mobile support, and disconnected backend systems. Net Solutions rewrote large portions of code, fixed critical non-functioning scripts, and re-established catalog/inventory sync capabilities.

The team later implemented a complete platform overhaul, creating a highly dynamic, configurable system that could launch new sites in under 30 minutes. This new infrastructure supported multiple websites while maintaining centralized control and reporting capabilities.

Performance Optimization

We addressed speed bottlenecks through comprehensive optimization, including code minification, CDN implementation, lazy loading, and backend improvements. They also enhanced search capabilities with features like auto-suggest, filtering, and improved ranking algorithms.

API Integration and Monitoring

The team at Net Solutions developed an API uptime monitoring system with automatic failover capabilities to ensure system reliability. This system could switch to functioning APIs during downtimes and revert once the original API became available, significantly reducing revenue losses from system outages.

02. Customer-Centric Innovation

Revolutionary Delivery Options

Our team implemented pioneering delivery features, including Click & Collect, which allowed customers to order online and pick up products from preferred locations. This feature alone accounted for 70% of online sales within four years.

Enhanced Customer Experience

The Net Solutions team developed custom delivery options through UPS, allowing customers to pick up shipments at local partner retailers. They also implemented same-day delivery capabilities and flexible delivery configurations for shopping cart items.

Search Engine Optimization

Our teams modified the website architecture to make 90% of previously hidden products discoverable by search engines. They enhanced metadata and improved crawler accessibility, significantly increasing Google traffic and order volumes.

03. Operational Excellence

Warehouse Management

Net Solutions automated critical warehousing systems and processes, implementing just-in-time label printing that accommodated different product types and shipping requirements. This automation reduced error rates and operational costs.

Order Processing Automation

The Net Solutions team developed a centralized order processing system integrated with multiple marketplaces through APIs. They implemented business rules for order validation and automatic processing, significantly reducing manual intervention and delivery times.

Conversion Rate Optimization

Through systematic A/B testing and analysis of user behavior, we identified and addressed conversion bottlenecks. They optimized landing pages, navigation flows, and key user journeys to improve conversion rates.

04. International Market Expansion

Multi-Country Platform Development

Following LKQ’s acquisition, Net Solutions expanded ECP’s digital presence to France and Germany. They created country-specific websites and implemented multilingual capabilities for diverse populations.

Scalable Architecture

Our team developed a unified codebase that supported multiple websites while maintaining individual market requirements. This architecture allowed for the rapid deployment of new sites and centralized management of all digital properties.

Continuous Evolution

Throughout their decade-long engagement, Net Solutions maintained and optimized the platform, ensuring it could handle increasing visitor loads and market demands. Recent innovations include the integration of Cara, a garage management tool that enables “Fit It For Me” delivery options.

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