State of B2C Commerce 2021

Redefining the Attract, Engage, and Retain Strategy in Today’s Phygital Era

The uncertain customer behavior, pressure to balance customer’s sustainability and experience needs impact the B2C landscape. 2021 is all about understanding the customers better, managing the inventory better, being sustainable, and delivering better experiences, steered by the digital emerging technologies and trends.

  • Sustainability
  • Subscription-based products
  • Increase in brand’s social media presence
  • Inventory management
  • Voice commerce
  • Personalized customer experience

A quick preview

  • channels driving traffic
  • customer retention tactics
  • technology innovation vs roi
  • embedding sustainability
State of B2C commerce | Net Solutions

Download the report to analyze how B2C Commerce leaders are turning challenges into opportunities to steer their online businesses.

Download Now
  • Building your digital dominion? Find out how Net Solutions can help.

  • case-study-image
    Net Solutions can help strategize your Digital Commerce journey.
    Contact Us
  • blog-image-thank-you-page
    Find out where B2C Commerce trends are heading in 2021.
    Get the Research