Today, digital technology is a strategic priority for every business. And continuing with the trend, in 2019, it is essential for technology providers and CIOs to think differently in order to help their businesses win in this new era, often called as Post-Digital Era.
Here are 5 digital technology trends which will help companies make the hard changes to dramatically improve their chances to win in the digital world.
1. Chatbots Enablement through NLP and Sentiment Analytics
Hello there! How can I assist you more humanly?
The chatbot was a huge leap forward as it promised to eliminate the constraints of live chat for businesses, thereby bringing the rich conversational experiences for the customers. But there is an important ingredient that is still missing from most customer support interactions: the Context.
Due to this reason, we all had extremely sour chatbot experiences as we round out the last year. However, the good news is on its way—big steps are being taken towards the way of natural language processing (NLP) and sentiment analytics. Many believe that these steps will shake up the entire service industry in ways we’ve never imagined.
NLP is a field at the intersection of computer science, artificial intelligence, and linguistics. The purpose of NLP is to understand natural language in order to perform various human-like tasks like language translation or answering questions. In today’s 4th Industrial Revolution, with the rise of voice interfaces and chatbots, NLP has emerged as the most important technologies.
It is estimated that about 40% of large businesses are planning or already have adopted it by the end of 2019, which makes it one of our top latest digital technology trends.
Sentiment Analysis is a sub-field of NLP which aims to identify and extract opinions within a given text across blogs, reviews, social media, forums, news, etc. It can help craft all this exponentially growing unstructured text into structured data using NLP and open source tools.
2. Connected Clouds (Public, Private, Hybrid)
Rather than a tech trend, consider this as the continued evolution in the field of cloud adoption. Currently, organizations are realizing that just going all public cloud, private cloud, or just data center is not the best option. Their needs vary and a single choice becomes increasingly restrictive over time.
Thus, connected clouds are entering into the picture with an aim to meet companies’ evolving needs, whether they need cloud-source storage, networking, security, or app deployment.
Even major public cloud providers like Amazon and Alibaba are stepping in to answer the call by offering private cloud (or in Google’s case, container-based) options. Also, Microsoft via Azure with their 2017 acquisition of Cloud Technology Partners and their consumable IT services, VMware with their acquisition of CloudHealth Technologies indicates that they are highly committed towards connecting clouds.
The term Hybrid/Multicloud will be a new buzzword in the coming years in the world of ‘Cloud’.
The goal is clear:
No matter which workloads are being run in which cloud, the experience for IT and those that are utilizing the applications need to be seamless, secure and streamlined.
A report Rightscale 2018 State of the Cloud mentions that 81% of enterprises have already adapted multi-cloud strategy.
3. Digital Twins
Digital twins refer to the digital replica of a real-world entity or system. The technology that was initially limited to the manufacturing world has entered the digital world. It is now getting merged with technologies like the Internet of Things, Artificial Intelligence, and Data Analytics, thereby emerging as one of the top digital trends.
Using digital twins, organizations can have a complete digital footprint of their products throughout the product development life cycle—right from the design phase to the deployment phase.
These digital connections will help generate data in real time which will help businesses to better analyze and predict the problems in advance using simulations. All these will combine together to deliver a better customer experience in business as well.
Gartner predicts that by 2021, half of the large industrial companies will use digital twins, resulting in those organizations gaining a 10% improvement in effectiveness.
It is estimated that the organization will initially implement this technology and will evolve over time, giving data scientists and IT professionals the ability to optimize deployments for peak efficiency.
4. DevSecOps and the Cyber Imperative
The principle of DevOps is drastically changing the way IT organizations innovate. As we are on the path of transformation—integrating development and IT operations under a “single automated umbrella”—IT innovators have realized that approaches to integrate security into new products is not keeping up with the pace of software development.
This has cemented the view that security is the biggest bottleneck to rapid mobile app development and more generally—IT innovation.
However, in a growing trend, some organizations have begun embedding security culture, practices, and tools into each phase of their DevOps pipelines. This new approach, now a part of top digital trends is named as DevSecOps.
If deployed strategically, DevSecOps can help strengthen the security and improve compliance maturity levels of a company’s DevOps pipeline, thereby ensuring that every product you stand up is a known entity—tested, secure, and reliable.
The DevSecOps market size is growing and it is expected that it will grow to USD 5.9 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 31.2%.
Thus, incorporating DevSecOps in organizations is an upcoming trend that will secure culture, practices, and tools to drive visibility, collaboration, and agility into each phase of the DevOps pipeline.
5. AI-Driven Development
The journey to becoming a fully autonomous artificial intelligence (AI) organization is part of a growing trend. This trend is paving the way for organizations to make AI an integral component of their corporate strategy. It implies that all the core systems, processes, and business strategies will be redesigned around AI and its possibilities.
The end goal of making a fully autonomous AI organization is to build a digital environment where humans and machines will work in synergy to harness data-driven insights.
A Deloitte 2019 report mentions that the organizations that are keeping themselves updated with the trends in the AI industry will be looking forward towards autonomous AI-powered firms and such organizations will increase in the next 18 to 24 months.
Digital Technology Trends — Connected in Some or the Other Way
All these latest digital technology trends that we have discussed in the blog are connected in some way. All of them rely upon one another to come up with the final tech product that gets released in the market.
Digital transformation is moving at a rapid pace and to catch up with it, all these technologies are evolving themselves in an amalgamated manner.
Is your organization already on the digital path? If so, how has your experience with digital been? Share with us in the comments section below.