Free Industry Report

State of B2B Commerce 2020

Our 2020 State of B2B Commerce Report highlights the latest trends, based on our interviews with high-performing business leaders. Read an in-depth analysis of how B2B companies from across 12 countries and 5 continents are integrating B2B marketing and technology strategies into their organization’s broader digitization agenda to build a digital commerce blueprint and manage headwinds.

Redefining Customer Experience in a Post COVID-19 World

The uncertain customer behavior, steered by COVID-19, is impacting the B2B landscape. 2020 is all
about understanding the customers better, and delivering them better experiences, steered by the key
emerging technologies and trends .

Omnichannel
Experience

Personalized Customer
Experience

eCommerce Platform

Data Analytics

Digital Supply Chain
Management

Mobile Wallets

How will you rate the importance of CX for your brand’s online  visibility and adoption?

Net Solutions’ Personalized Experience Flywheel

What payment methods do you offer to your business customers?

Netsolutions's Digital Commerce Architecture

In 2021, how much do you expect online sales from business buyers to increase, as compared to 2020?

Net Solutions' 3Es Customer-Centric Framework

Are you seeing issues with your supply chain due to COVID-19?

Have you made any adjustments to order fulfilment and logistics in the wake of COVID-19? Check all that apply.

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State of B2B Commerce 2020