FREE INDUSTRY REPORT

State of B2B Commerce 2020

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Redefining Customer Experience in a Post COVID-19 World

The uncertain customer behavior, steered by COVID-19, is impacting the B2B landscape. 2020 is all about understanding the customers better, and delivering them better experiences, steered by the key emerging technologies and trends.

  • Omnichannel Experience
  • Personalized Customer Experience
  • eCommerce Platform
  • Data Analytics
  • Digital Supply Chain Management
  • Mobile Wallets

A quick preview

  • importance of CX
  • Personalized Experience Flywheel
  • payment methods
  • Digital Commerce Architecture
  • online sales from business buyers
  • 3Es Customer-Centric Framework
  • supply chain impact
  • order fulfillment and logistics

Download the report to analyze how B2B Commerce leaders are turning this crisis year into an opportunity.

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