Magento and Adobe Commerce Support and Maintenance Services
Designated Magento Website Support
Fully managed Magento support and maintenance services to keep your eCommerce tech stack up to date, secure, and operating at peak performance. Net Solutions is a globally recognized Adobe Solution Partner with over 15 years of experience working with Magento products, handling all technical maintenance and emergent issues alongside continuous optimization and improvement efforts for both Magento Open Source and Adobe Commerce.
Who We Work With
Experienced Magento Support Agency
A powerful commerce solution is the first step in capturing growth and loyalty in today’s ever-shifting marketplace. But designing, building, maintaining and continually optimizing a digital storefront can put a strain on internal resources. Net Solutions has over 15 years of experience working with Magento Open Source and Adobe Commerce and over 20 years in eCommerce, bringing scalable resources to exclusively service or to supplement your in-house tech team. As a Magento support company, our Adobe-certified developers do more than just maintain your site, we bring valuable tools and knowledge to the table to help optimize your site performance, SEO, security posture, and conversion—all with the goal of engaging your customers and growing your revenue.
What Our Magento Support Services Include
Ongoing support & maintenance services
Net Solutions provides its customers with a designated Adobe-certified engineer and a scalable team of developers and quality assurance professionals to ensure the stability and security of your eCommerce platform. Within this, we provide the following services:
Onboarding
We can help you provision, design and develop your new Magento platform. Read more about our Magento development services.
Site maintenance
Simplify the tactical activities that keep your tech stack operating smoothly, including:
- Infrastructure updates and patch deployment
- Extension patch management and compatibility resolution
- Database and web server hosting and support (Magento Open Source)
- Backup monitoring
- Non-urgent debugging and troubleshooting
Security services
Minimize security risk with customizable, proactive security monitoring and ongoing security improvements following security best practices. This can include adding and updating security protections (e.g. firewall)
Workflow improvements
Our team will work with you to onboard new staff to Adobe Commerce and to come up with solutions to workflow challenges in back-office administration.
Emergency Services
While Adobe Commerce on Cloud customers benefit from some infrastructure support, this does not mean your website will be incident free—an issue even more acute for businesses that manage their own cloud infrastructure.
Priority incident response
When a P1 or P2 incident occurs that significantly impacts the performance, uptime, or capabilities of an eCommerce site, our global team of developers can provide 24/7 support to resolve:
- Website downtime
- Error messages that impact the customer journey
- Unusual performance degradation
- Security incident response
- Containing affected systems
- Ensuring a clean backup is available
- Starting a security investigation
- Remediate vulnerabilities and restore systems
Security incident response
When a security incident is detected, from an external threat actor, malicious insider, or vulnerable system, it is critical to implement an incident response plan to minimize the financial and/or operational impact of the incident. This can include:
Site optimization services
Performance optimization
We use both commercially available and proprietary testing processes to help ensure your store is running at top performance.
Conversion rate optimization
Capture more leads and convert more sales with our expert conversion rate optimization (CRO) services. We blend data-driven analysis with strategy and design to create engaging digital experiences that remain in line with UX and UI best practices across all important touchpoints, including homepage, landing page, checkout and more.
SEO services
Building on the SEO capabilities of Magento, our SEO expertise will help you leverage opportunities to customize URLs and metadata to improve organic search.
Continuous innovation
To be customer-centric, B2C and B2B organizations must remain agile to shifting technologies, trends and expectations. With identify which trends and technologies are worth investing in and can help you maintain a posture of continuous innovation:
- Advice on extensions and integrations
- Custom functionality development
- Replatforming or migration to Adobe Commerce
Why Choose Net Solutions for Your Magento Support Needs
As a business owner, your time is best spent on growing your business and engaging with your customers. By partnering with Net Solutions, you can feel confident that your site is being carefully managed, secured and optimized, giving you more time to amplify your brand’s growth.
24+ years eCommerce experience
We have over 24 years of working in eCommerce and 15+ years working with Magento.
X projects
completed
We have helped clients around the globe with their Magento and Adobe Commerce stores.
Reliable
A dedicated expert will manage your site, allocating resources to monitor and improve within scope.
Scalable capacity
Easily scale our services to meet your short or long-term needs.
Proactive
Our teams work proactively to identify potential risks as well as opportunities to keep you ahead of the game.
Emergency
support
When an emergency occurs, you can rely on us to step in quickly to help remediate the issue.
Let’s Build Your Next Great Solution
Frequently Asked Questions (FAQs)
How Can We Support Your Magento Website?
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