Magento and Adobe Commerce Support and Maintenance Services

Designated Magento Website Support

Fully managed Magento support and maintenance services to keep your eCommerce tech stack up to date, secure, and operating at peak performance. Net Solutions is a globally recognized Adobe Solution Partner with over 15 years of experience working with Magento products, handling all technical maintenance and emergent issues alongside continuous optimization and improvement efforts for both Magento Open Source and Adobe Commerce.

Who We Work With

Experienced Magento Support Agency

A powerful commerce solution is the first step in capturing growth and loyalty in today’s ever-shifting marketplace. But designing, building, maintaining and continually optimizing a digital storefront can put a strain on internal resources. Net Solutions has over 15 years of experience working with Magento Open Source and Adobe Commerce and over 20 years in eCommerce, bringing scalable resources to exclusively service or to supplement your in-house tech team. As a Magento support company, our Adobe-certified developers do more than just maintain your site, we bring valuable tools and knowledge to the table to help optimize your site performance, SEO, security posture, and conversion—all with the goal of engaging your customers and growing your revenue.

What Our Magento Support Services Include

Ongoing support & maintenance services

Net Solutions provides its customers with a designated Adobe-certified engineer and a scalable team of developers and quality assurance professionals to ensure the stability and security of your eCommerce platform. Within this, we provide the following services:

Onboarding

We can help you provision, design and develop your new Magento platform. Read more about our Magento development services.

Site maintenance

Simplify the tactical activities that keep your tech stack operating smoothly, including:

Infrastructure updates and patch deployment
Extension patch management and compatibility resolution
Database and web server hosting and support (Magento Open Source)
Backup monitoring
Non-urgent debugging and troubleshooting

Security services

Minimize security risk with customizable, proactive security monitoring and ongoing security improvements following security best practices. This can include adding and updating security protections (e.g. firewall)

Workflow improvements

Our team will work with you to onboard new staff to Adobe Commerce and to come up with solutions to workflow challenges in back-office administration.

Emergency Services

While Adobe Commerce on Cloud customers benefit from some infrastructure support, this does not mean your website will be incident free—an issue even more acute for businesses that manage their own cloud infrastructure.

Priority incident response

When a P1 or P2 incident occurs that significantly impacts the performance, uptime, or capabilities of an eCommerce site, our global team of developers can provide 24/7 support to resolve:

Website downtime
Error messages that impact the customer journey
Unusual performance degradation
Security incident response

Security incident response

When a security incident is detected, from an external threat actor, malicious insider, or vulnerable system, it is critical to implement an incident response plan to minimize the financial and/or operational impact of the incident. This can include:

Containing affected systems
Ensuring a clean backup is available
Starting a security investigation
Remediate vulnerabilities and restore systems

Site optimization services

Performance optimization

We use both commercially available and proprietary testing processes to help ensure your store is running at top performance.

Conversion rate optimization

Capture more leads and convert more sales with our expert conversion rate optimization (CRO) services. We blend data-driven analysis with strategy and design to create engaging digital experiences that remain in line with UX and UI best practices across all important touchpoints, including homepage, landing page, checkout and more.

SEO services

Building on the SEO capabilities of Magento, our SEO expertise will help you leverage opportunities to customize URLs and metadata to improve organic search.

Continuous innovation

To be customer-centric, B2C and B2B organizations must remain agile to shifting technologies, trends and expectations. With identify which trends and technologies are worth investing in and can help you maintain a posture of continuous innovation:

Advice on extensions and integrations
Custom functionality development
Magento 2 migration services
Replatforming or migration to Adobe Commerce

Why Choose Net Solutions for Your
Magento Support Needs

As a business owner, your time is best spent on growing your business and engaging with your customers. By partnering with Net Solutions, you can feel confident that your site is being carefully managed, secured and optimized, giving you more time to amplify your brand’s growth.

Frequently Asked Questions (FAQs)

Do you offer Magento development support?

Net Solution is proud to offer end-to-end support for Magento Open Source and Adobe Commerce, from consulting and Magento development to maintenance and support.

Do you offer support services to enterprise Magento websites?

Yes, Net Solutions offers support services to clients of all sizes, including large organizations and government agencies that rely on Magento Open Source and Adobe Commerce.

How Can We Support Your Magento Website?

Latest Insights

Stay ahead of the curve with our expert analysis, industry trends, and actionable advice. Our blog offers fresh perspectives on the challenges and opportunities in the tech landscape, helping you make informed decisions and drive innovation within your organization.