Job Opening

Job Description

• Website Monitoring and maintenance:
  • Oversees maintaining and supporting services for multi-platform or critical applications.
  • Trains others on methods, tools, and techniques for supporting multiple applications.
  • Manages the impact of change to applications within one's own area of responsibility.
  • Facilitates regulatory and mandated system enhancements.
  • Supervises the planning and development of enhancements for production systems.
  • Challenges application maintenance engineers to use reverse engineering tools for diagrams and documents
  • Administers and maintains the organization's email system(s).
  • Monitors server performance and mail routing.
  • Creates user accounts and maintains security levels on databases.
  • Monitors existing messaging infrastructure and server usage, ensuring proper working order.
• Server Management:
  • Good knowledge of server automation languages like bash, PowerShell.
  • Operating Systems: Linux (OEL, Red hat, SUSE, etc.), various Unix, Windows
  • Some Authentication type experience: Kerberos, NIS, Active Directory
  • Network: NFS, DHCP, DNS, TCP/IP, UDP, IP Routing, SAMBA/CIFS, etc.
• Backup & Risk Management:
  • Server Maintenance, Backups, Performance Audit, Logging, and Monitoring
  • Security and availability of infrastructure, servers, and services.
  • Infrastructure/server backup and recovery, AWS and azure backup/recovery tools
  • Risk assessment and risk mitigation plan evaluations.
• Vendor Management & Coordination:
  • Manage day to day issues with suppliers (support/billing) to ensure efficient support and value for money is provided, escalating issues to higher management as appropriate.
  • Provide input into IT budget preparation process for services from third party suppliers and responsible for monitoring expenditure on the third-party support services with respect to IT budget.
  • Capture client requirements and develop RFP documentation for procurement of systems and Services.
• Resource management:
  • Ensure workload is evenly distributed across all staff & escalation procedures are followed and reduce skill gaps in the team
  • Ensure sufficient staff available, manage timesheets and holidays.
  • Ensure all work is captured against the correct account, SLA, status, priority and that staff take ownership of their own tickets.
  • Responsible for ensuring that all IT assets (hardware, software & documents) are accounted for within the service management system.
• Infrastructure management:
  • Maintain Infrastructure layout of in house infra and for customer.
  • Maintain BCP plan for in-house and for customer.
  • Good knowledge of Disaster recovery plans for in-house, AWS and Azure.
  • Good knowledge of Infrastructure security and proactive monitoring.
  • Having high-level knowledge of Infrastructure (DC or cloud, AWS)
  • Help team to keep track of IT systems and related instruments to enhance project growth.
  • Evaluates network hardware and software requirements and capabilities and make recommendations.
  • Works with team to ensure that the computer system platform provides sufficient computing resources to deliver the desired level of business performance.
  • Performs analysis of network needs and contributes to the design of network architecture, integration, and installation.
  • Keep an eye on computer operation scheduling, backup, storage, and retrieval functions.
• Bid and proposal management:
  • Delivery of compliant, professionally produced proposals within customer-defined timeframes
  • Coordinate and review/edit proposal input from a variety of stakeholders, typically involving contributions from sales, marketing, product teams and finance, commercial, legal, and delivery
  • Communicate and influence at a senior level
  • Ability to coach sales teams and subject matter experts in persuasive writing and proposal best practice
  • Proposal automation software (or similar) experience
  • Document template management in line with company branding
• Resource management:
  • Defines roles and responsibilities for direct reporters
  • Evaluates performance of direct reporters
  • Provides career counseling and development.
  • Serves as a channel for company communications
  • Executes company policies and practices
  • Secures future work opportunities
  • Keep a healthy environment among the team

Skills & Experience:

• Experience require 15-18 years
• Cloud-based services:
  • Automation Software such as Puppet, Chef, Jenkins
  • Cloud infrastructure such as AWS, MS-Azure, etc.
  • Network services in the cloud such as Content delivery networks (Akamai, Cloud Front, etc.) and DNS servers.
  • Source control git, GitHub, SVN, bitbucket
  • Designing best practices for backups, and whole infrastructure.
  • Having healthy knowledge of Kubernetes, Docker, and containers.
  • Hands-on experience of AWS and Azure CI-CD pipeline.
  • Hands-on experience on infrastructure automation tools like terraform, CloudFormation.
  • AWS and Azure billing and cost management.
  • Design AWS and Azure infrastructure.
• Compliances:
  • Good knowledge of ITIL
  • PCI DSS compliances and organization certification norms.
  • ISO 27001:2013 ISMS compliances and organization norms.
  • Tisax certification knowledge.
  • Knowledge of GDPR compliance.
• Website Migration/Server Migration:
  • Website deployment over Dev, QC, and Staging environments
  • Migration sites/applications from in-house/another cloud platform to AWS/Azure cloud.
  • Server hardware specification and capacity planning
  • Ongoing software installation, troubleshooting, maintenance, patching, and upgrades Operating system performance tuning
  • Good knowledge of Cloud patch management tools like AWS System Manager(SSM) and Azure Update Manager.