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Job Opening

IT Manager

Location - Chandigarh

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Job Description

  • Website Monitoring and maintenance:
    • Oversees maintaining and supporting services for multi-platform or critical applications.
    • Trains others on methods, tools, and techniques for supporting multiple applications.
    • Manages the impact of change to applications within one's own area of responsibility.
    • Facilitates regulatory and mandated system enhancements.
    • Supervises the planning and development of enhancements for production systems.
    • Challenges application maintenance engineers to use reverse engineering tools for diagrams and documents
    • Administers and maintains the organization's email system(s).
    • Monitors server performance and mail routing.
    • Creates user accounts and maintains security levels on databases.
    • Monitors existing messaging infrastructure and server usage, ensuring proper working order.
  • Server Management:
    • Good knowledge of server automation languages like bash, PowerShell.
    • Operating Systems: Linux (OEL, Red hat, SUSE, etc.), various Unix, Windows
    • Some Authentication type experience: Kerberos, NIS, Active Directory
    • Network: NFS, DHCP, DNS, TCP/IP, UDP, IP Routing, SAMBA/CIFS, etc.
  • Backup & Risk Management:
    • Server Maintenance, Backups, Performance Audit, Logging, and Monitoring
    • Security and availability of infrastructure, servers, and services.
    • Infrastructure/server backup and recovery, AWS and azure backup/recovery tools
    • Risk assessment and risk mitigation plan evaluations.
  • Vendor Management & Coordination:
    • Manage day to day issues with suppliers (support/billing) to ensure efficient support and value for money is provided, escalating issues to higher management as appropriate.
    • Provide input into IT budget preparation process for services from third party suppliers and responsible for monitoring expenditure on the third-party support services with respect to IT budget.
    • Capture client requirements and develop RFP documentation for procurement of systems and Services.
  • Resource management:
    • Ensure workload is evenly distributed across all staff & escalation procedures are followed and reduce skill gaps in the team
    • Ensure sufficient staff available, manage timesheets and holidays.
    • Ensure all work is captured against the correct account, SLA, status, priority and that staff take ownership of their own tickets.
    • Responsible for ensuring that all IT assets (hardware, software & documents) are accounted for within the service management system.
  • Infrastructure management:
    • Maintain Infrastructure layout of in house infra and for customer.
    • Maintain BCP plan for in-house and for customer.
    • Good knowledge of Disaster recovery plans for in-house, AWS and Azure.
    • Good knowledge of Infrastructure security and proactive monitoring.
    • Having high-level knowledge of Infrastructure (DC or cloud, AWS)
    • Help team to keep track of IT systems and related instruments to enhance project growth.
    • Evaluates network hardware and software requirements and capabilities and make recommendations.
    • Works with team to ensure that the computer system platform provides sufficient computing resources to deliver the desired level of business performance.
    • Performs analysis of network needs and contributes to the design of network architecture, integration, and installation.
    • Keep an eye on computer operation scheduling, backup, storage, and retrieval functions.
  • Bid and proposal management:
    • Delivery of compliant, professionally produced proposals within customer-defined timeframes
    • Coordinate and review/edit proposal input from a variety of stakeholders, typically involving contributions from sales, marketing, product teams and finance, commercial, legal, and delivery
    • Communicate and influence at a senior level
    • Ability to coach sales teams and subject matter experts in persuasive writing and proposal best practice
    • Proposal automation software (or similar) experience
    • Document template management in line with company branding
  • Resource management:
    • Defines roles and responsibilities for direct reporters
    • Evaluates performance of direct reporters
    • Provides career counseling and development.
    • Serves as a channel for company communications
    • Executes company policies and practices
    • Secures future work opportunities
    • Keep a healthy environment among the team

Skills & Experience:

  • Experience require 15-18 years
  • Cloud-based services:
    • Automation Software such as Puppet, Chef, Jenkins
    • Cloud infrastructure such as AWS, MS-Azure, etc.
    • Network services in the cloud such as Content delivery networks (Akamai, Cloud Front, etc.) and DNS servers.
    • Source control git, GitHub, SVN, bitbucket
    • Designing best practices for backups, and whole infrastructure.
    • Having healthy knowledge of Kubernetes, Docker, and containers.
    • Hands-on experience of AWS and Azure CI-CD pipeline.
    • Hands-on experience on infrastructure automation tools like terraform, CloudFormation.
    • AWS and Azure billing and cost management.
    • Design AWS and Azure infrastructure.
  • Compliances:
    • Good knowledge of ITIL
    • PCI DSS compliances and organization certification norms.
    • ISO 27001:2013 ISMS compliances and organization norms.
    • Tisax certification knowledge.
    • Knowledge of GDPR compliance.
  • Website Migration/Server Migration:
    • Website deployment over Dev, QC, and Staging environments
    • Migration sites/applications from in-house/another cloud platform to AWS/Azure cloud.
    • Server hardware specification and capacity planning
    • Ongoing software installation, troubleshooting, maintenance, patching, and upgrades Operating system performance tuning
    • Good knowledge of Cloud patch management tools like AWS System Manager(SSM) and Azure Update Manager.

About Net Solutions:

Net Solutions is a digital product & platforms development company focussed on creating user-centric solutions in the form of web apps, mobile apps, data-driven dashboards, and user experience management tools.

Our global delivery center is in Chandigarh, India and we have a business presence in the US, UK, and Canada.

Why Net Solutions?

  • Pioneers of digital experience management services in the region.
  • 2021 is our 22nd year in existence - proof that we know how to survive & thrive :-)
  • Close to 300 happy souls at our Chandigarh facility.
  • The average tenure of our staff with Net Solutions is 5+ years - we must be doing something right :-)
  • Beautiful views of the Shivalik range of mountains from our gorgeous campus in IT Park.
  • An inclusive, diverse workplace.
  • Need we say more?
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