IsaiX Technologies Inc., based in Canada, the US, and the UK, had an enterprise coaching platform, Coach 4, that had served clients in finance, pharmaceuticals, and high-tech for decades, but it had no mobile support, an outdated interface, and could not meet modern data security requirements. Net Solutions rebuilt it entirely as Coach 5, a mobile-first SaaS solution.
Coach 4 was architecturally too constrained to be upgraded incrementally for mobile and enterprise compliance.
Enterprise coaches and leaders using the platform were constantly on the go, but the product had no mobile interface at all. Client demand for a smartphone-capable solution had gone unmet for years.
The existing interface failed to meet the expectations of enterprise clients compared to modern SaaS alternatives. Visual design and interaction patterns were both well behind current standards.
Large enterprise clients in regulated industries required data isolation and access control capabilities that the current architecture could not deliver. Compliance risk was becoming a sales blocker.
Enterprise clients needed custom coaching workflows specific to their organization, which Coach 4 could not support. The inability to configure the product for different use cases limited adoption.
Net Solutions audited every version of Coach, documented all features and workflows in a comprehensive backlog, and rebuilt the platform from scratch as a mobile-first SaaS product with role-based access and client-level data isolation.
Net Solutions delivered Coach 5 as a unified, mobile-first SaaS platform for coaches, trainees, and administrators.
The entire product was redesigned for smartphones first, with iOS and Android apps delivering the full feature set. Coaches could run sessions, review progress, and manage schedules entirely from their phone.
A three-tier permission model gave trainees, coaches, and administrators access appropriate to their function. Data isolation at the client level met the security requirements of regulated industries.
The app supported full session documentation including agenda management, progress notes, and integrated video calling. Coaches could run and record both in-person and remote sessions.
Comprehensive dashboards gave managers team-level and session-level visibility into coaching outcomes. Leaders could identify who needed the most support and prioritize coaching resources accordingly.
Organizations could configure their own coaching frameworks within the platform. The flexible workflow system allowed Coach 5 to adapt to any training methodology without custom development.
Coach 5 launched to widespread adoption across IsaiX’s enterprise client base.
The majority of IsaiX’s enterprise clients adopted Coach 5 enthusiastically upon launch. Positive feedback focused on the mobile interface and the flexibility of the new workflow system.
Enterprise clients in regulated industries could now meet their data security requirements within the platform. This removed a key sales barrier that had limited Coach’s addressable market.
The engagement evolved into a continuing development relationship that persists to this day. Net Solutions remains IsaiX’s primary technical partner across their full product portfolio.
Net Solutions preserved everything that made Coach valuable while rebuilding the architecture entirely. Their dual-track approach of comprehensive documentation and mobile-first development produced a product that worked for clients immediately at launch. Legacy platforms that have earned their market position deserve a rebuild that honors what works. Talk to us about yours.
Legacy architecture doesn’t just slow down performance; it slows down your entire business. When every new feature costs twice what it should, and every client request takes weeks instead of days, it’s time for an honest conversation about rebuild versus patch. Net Solutions has helped enterprise software companies make that call and execute it without disrupting the clients who depend on the platform. Let’s assess your options.
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