For the improvement of our client's employee experience, we proposed to create an experience strategy to understand the existing ecosystems, interactions, touchpoints and journeys of their sales process.
The stakeholders were involved end-to-end during the entire process. We conducted field research both on-location and remotely. Then we co-created customer journey maps, followed by a service blueprint to show an ideal future state experience.
After understanding their specific needs, we created a solution in the form of a mobile app prototype, which was finalized after multiple rounds of user testing. The solution we created, covered not only the existing services but also included additional features for optimizing their sales process.