Client Service Manager Job in Chandigarh

Job Description

Provide Service & Incident management for smooth deliveries of software.
Measure & improve customer service experience & customer engagement.
Take ownership of customer issues & drive them to satisfactory resolution while keeping necessary stakeholders informed.
Devise, implement, improve service support models & related monitoring mechanisms.
Track, report, and help improve customer service requests, resolution times, and other related metrics.

Skills & Experience:

7+ years experience in client servicing/support functions in a software development company.
Strong documentation, communication, and team collaboration skills.
Good knowledge of customer service software (CRM & ticketing).
Good awareness of IT industry's latest technology trends.
Good working knowledge iterative development methodologies like Agile and related practices.
ITIL Certification (preferred).

About Net Solutions:

Net Solutions is a digital product & platforms development company focussed on creating user-centric solutions in the form of web apps, mobile apps, data-driven dashboards, and user experience management tools.

Our global delivery HQ is in Chandigarh, India with a satellite CoE in Pune, India, along with sales offices in the US, UK, and Canada.

Why Net Solutions?

Pioneers of digital experience management services in the region.
2022 is our 23rd year in existence - proof that we know how to survive & thrive :-)
Close to 500 happy souls at our Chandigarh facility.
The average tenure of our staff with Net Solutions is 5+ years - we must be doing something right :-)
Beautiful views of the Shivalik range of mountains from our gorgeous campus in IT Park.
An inclusive, diverse workplace.
Need we say more?