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Job Position

Client Service Manager

Location - Chandigarh

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Job Description

  • Provide Service & Incident management for smooth deliveries of software.
  • Measure & improve customer service experience & customer engagement.
  • Take ownership of customer issues & drive them to satisfactory resolution while keeping necessary stakeholders informed.
  • Devise, implement, improve service support models & related monitoring mechanisms.
  • Track, report, and help improve customer service requests, resolution times, and other related metrics.

Skills & Experience:

  • 7+ years experience in client servicing/support functions in a software development company.
  • Strong documentation, communication, and team collaboration skills.
  • Good knowledge of customer service software (CRM & ticketing).
  • Good awareness of IT industry's latest technology trends.
  • Good working knowledge iterative development methodologies like Agile and related practices.
  • ITIL Certification (preferred).

About Net Solutions:

Net Solutions is a digital product & platforms development company focussed on creating user-centric solutions in the form of web apps, mobile apps, data-driven dashboards, and user experience management tools.

Our global delivery center is in Chandigarh, India and we have a business presence in the US, UK, and Canada.

Why Net Solutions?

  • Pioneers of digital experience management services in the region.
  • 2020 is our 21st year in existence - proof that we know how to survive :-)
  • Close to 300 happy souls at our Chandigarh facility.
  • The average tenure of our staff with Net Solutions is 5+ years - we must be doing something right :-)
  • Beautiful views of the Shivalik range of mountains from our gorgeous campus in IT Park.
  • An inclusive, diverse workplace.
  • Need we say more?
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