Answer the questions based on how the system is currently working, not how you want it to work.
Is the navigation presented clearly?
Does the navigation provide feedback on the current state of the system?
Does the navigation contain keywords that make it easy for users to find information and functionality that is relevant to their goals?
Do all interactive elements clearly communicate their interactivity?
Is the search box clearly visible (highly readable font size, box size, or above the fold) and available on all pages and consistently placed (e.g., placed in the same area)?
Does the search offers ability to search the complete site?
Is there an auto-suggest feature in search, which displays the context of results as users search?
Is there a filtering feature within search results that allows narrowing the results to find the required information easily?
Is content organized in way that is legible and scannable?
Does content feature contextual information that users need to complete their goal?
Is the use of language clear and consistent throughout the system?
Is content presented as a visual hierarchy?
Are there visible cues (e.g. call to action) that orient and direct users forward?
Is the user able to complete their goal in three steps or less?
Does the system keep users informed about what is going on? (i.e. loading time, processes running)
Are buttons placed close to the objects they control?
Is feedback provided when a task is completed?
Does the system provide contextual help? (i.e. tool-tips and hints)
Are field labels clear and unambiguous?
Does the system indicate which fields are required and which are optional?
Are error messages clear and concise?
Does the system allow single sign-on (rather than multiple authentications)?
When re-authentication is required, does the system return the user to their previous place?
Does the system communicate scheduled outages and maintenance?
Does the system notify users of urgent or time-sensitive alerts outside of the application (i.e. e-mail or sms notifications?
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